Terms of service

We strive to deliver a state that'll make you say: Fantastic!

Dear Customer, please note the following:

1- We strive our best to use fresh ingredients in our products. So, rest assured that you will receive fresh vibrant fantastic products. For chocolate, we use premium Belgium chocolate. For printing on chocolate, we use food grade safe printing colours.

2- Actual product presentation and colours may vary due to photo taking conditions such as lighting and angels. Some colours may not be produced with the same tone and degree every time due to nature of product crafting. 

3- Product containers such as crystal trays, box shape and color, wooden tray colours and style, and other containers may vary from pictures due to stock availability and product changes over time, but we guarantee your satisfaction and that we will use the best container for presentation.

4- We strive our best to fully describe product quantity at the set price, but keep in mind that we follow a conservative approach were we indicate the minimum quantity on product display where possible on our pages and social media accounts. The product you will receive will have the minimum quantity displayed or higher. 

5- For product wrapping, we wrap trays with thick transparent nylon food wrapping tied up with our fantastic ribbon. Boxes are covered with either heavy duty paper box covers or nylon wraps. Boxes and trays maybe covered with transparent acrylic or plastic covers. 

6- Preparation time, please note that since we prepare each product fresh after you place your order, kindly allow for 2 hours preparation time.

7- For delivery time, please factor in 1 hour of delivery time post preparation time.  

8- Please note that we prepare our products in facilities that may contain nuts and other food allergens. Please note that our products may come in close contact with nuts and other food allergens during preparation process.

9- We have 2 brand logos, please note that our products and or packaging may come to you in either our new or previous logo. The same applies to our photography, they may carry either logo.

10- Our Free Delivery Promotion:

Please checkout or delivery policy by clicking here.

11- Low Sugar/Salt badge:

The products carrying Low Sugar or Low Salt badge, contain less sugar or salt compared to our previous recipe and compared to similar commercial products. It is not sugar-free or salt free and may not be suitable for diabetic, high blood pressure, or other patients.

12- Payment methods:

We accept payment methods including credit cards, KNET, Apply Pay, or cash on delivery.

13- Refunds:

At Fantastic Chocolate, your satisfaction is guaranteed. Try our products risk free. If you receive our products and you do not like it we will replace it for you or refund it. 

14- Copyrights:

All copyrights are reserved for us or their respective owners.

  

We would love to hear your feedback about our received product. your satisfaction is guaranteed. Please reach out to use via WhatsApp at +965 9882 1515 for your feedback, comments and concerns. 

Greetings from Fantastic Chocolate.